Questions? Call us at: 877-268-7770 / 954-343-DECO (3326)



Most Frequently Asked Questions

All question / answers are displayed below, Just select the category you have question on to narrow your topic answers.

How do you cut out the middle? Usually it seems medallions have center hole for accommodating the chandelier.2020-10-23T08:56:49-04:00

Just choose the diameter of the hole that you want to cut (3″ recommended) enough to connect your wiring and hang your light fixture or ceiling fan, then after finding the exact center point in your medallion, use a tool called hole saw that can be easily found in a local store to drill the hole.

Can I use a chandelier canopy in medallions with designs in center area leaving no space for it?2020-10-23T08:36:51-04:00

Some medallions are not appropriate for canopies, in this type of medallions is recommended not to use a canopy, just drill a hole the light fixture chain diameter and leave the medallion decorative center to work as your chain base or canopy if you want.

How could COVID-19 impact my order?2020-07-15T15:53:52-04:00

How could COVID-19 impact my order?

PartsTree is open and working hard to support all of our customers. We have in place several CDC recommended practices necessary to minimize the spread of the virus, including social distancing, work-from-home, frequent handwashing, face masks, and gloves when appropriate. The CDC has suggested that packages shipped over a period of days in non-climate controlled conditions are a very unlikely source of infection. However, if you wish to undertake additional safety precautions, please feel free to leave your PartsTree package in your garage for a day prior to opening.

US Customers: Given the safety measures undertaken in our warehouse and UPS/FedEx/USPS delays on incoming and outgoing packages to/from our warehouse, you may experience a 1-2 day delay in receiving your package from us. For example, if Joe in Florida usually gets his PartsTree order via UPS Ground in 3 days, it might take 5 days during the pandemic. PartsTree will do our very best to get in-stock orders picked, packed, and out the door within one business day… unfortunately we can’t control how long it takes UPS/FedEx/USPS to get it to your doorstep.

Thank you for your patience and support. Your health and safety, and that of our employees, are our top priorities. Please let us know if you have any other questions. Due to increased call volumes during this time, you could experience longer than normal wait times. If you would prefer to communicate with us via email, please send your message via the Contact Us form. Again thank you, and please stay safe!

Can I cover popcorn ceiling with your ceiling tiles?2019-07-10T08:43:04-04:00

Yes, but be careful about two things.

  1. Make sure that your popcorn ceiling is stable. If you touch it and it starts falling down, it will not work and it has to be scraped off the ceiling.
  2. Check for Asbestos. Find more details on this topic on our How to Cover a Popcorn Ceiling Page.
Can Styrofoam Ceiling Tiles be used for a bathroom or a kitchen?2019-07-10T08:31:04-04:00

Yes, just make sure to caulk the seams and paint the tiles to seal it so that the moisture can not get behind them.

How much do Styrofoam Ceiling Tiles weight?2019-07-10T08:29:36-04:00

Our Styrofoam ceiling tiles, that are not painted weigh only about 1 oz each.  So yes, they are very light and will not put much stress on the ceiling.  Our hand painted Styrofoam ceiling tiles are only about 3 oz each and also very light.

What are the dimensions of your Styrofoam Ceiling Tiles?2019-07-10T08:27:14-04:00

Styrofoam Ceiling Tiles are 19 5/8 x 19 5/8 squares and the thickness is about 1/4 of an inch including the design. The square footage of each tile is about 2.69 sq.ft.

How do I know the measurements for cutting my wall where niche is going to be installed?2019-07-10T08:23:29-04:00

In product page there is a tab called (Additional Information), right underneath the product images, click there and you will see at the bottom of all product specs (Rough Opening) those are the measurements that you need to know in order to cut your wall.

Are indeed your ceiling tiles fully hand painted, usually many are contained in one single order, do you really paint one by one?2018-12-01T15:53:22-05:00

Not only ceiling tiles, but all of our products are fully hand painted, even if thousands are ordered, we indeed paint one by one as a single piece, every product is considered a piece of art and worked like that, once in your hands you’ll have the physical proof of it.

I need to buy column capitals and bases, and I have my own shafts, how can I calculate measurements?2018-12-01T15:13:03-05:00

We, of course, provide column capitals and bases as separated products, but we cannot guaranteed fitting on other shafts, including your own, there are several reasons, and one of them is the diameter, usually all these products comes 3/8 in. smaller than factory measurements, and secondly, all our hand painted columns are tapered, it means that the shaft top diameter is smaller than center or bottom, beside there’s an assembly point on shaft top with no exact diameter at all.

Can I have a unique hand painted custom finish in my crown moldings?2018-10-28T09:52:07-04:00

Yes you can, just go to Build Your Own Custom Finish Sample page, and select all options that fit your preferences, you can choose finish sheen, type of paint, upload reference image to match any finish that you like, and also you can choose making your finish exclusive.

I would like to know about your Endure-Stone architectural columns.2018-10-28T09:34:28-04:00

Endura-Stone™ Columns are architecturally proportioned columns manufactured from rotocast, Fiberglass-Reinforced Polymer (FRP) – the most advanced construction material in the world. With Flame Guard™, Endura-Stone™ Columns have become the first FRP column to achieve the distinction of passing an industry test (ASTME, 84-01) that measures the flame spread and smoke development of building components in a fire.

Pound for pound our Endura-Stone™ Columns are stronger than concrete columns, steel columns, stone columns, wood columns, or aluminum columns. With the look and feel of natural stone, Endura-Stone™ columns are the most popular column for both interior columns and exterior columns. Endura-Stone™ columns offer exceptionally low maintenance, the look-and-feel of natural stone, and a range of applications unequalled by conventional wood columns.

They are non-porous, waterproof, and impervious to termite and carpenter ant attack as well as staining and decaying fungi. High-humidity environments that are so hard on wood columns have no effect on these Endura-Stone™ columns; they are rot-proof because they absorb virtually no moisture. In fact, temperature extremes and thermal cycling have very little effect on Endura-Stone™ columns.

I would like to know about your architectural columns.2018-10-28T09:30:41-04:00

The architectural column has remained popular since classical times. It has won favor through revival periods, and continues to inspire timelessly elegant exterior and interior enhancements today. Whether crafted in ultra-durable fiberglass or naturally beautiful carved wood, the architectural column has a special beauty, and it is sure to become a defining addition to any space.

Our column selection includes columns crafted in materials best suited for both exterior and interior applications. We offer both architecturally correct columns, as well as columns in custom heights and diameters.

The architecturally correct column stays true to the proportions of its classical predecessors. For example, the slender and lofty Corinthian column has a height-to-thickness ratio of 10:1, whereas the stocky Tuscan column has a height-to-thickness ratio of 7:1. The architecturally correct Doric column has 20 flutes and the Ionic column is decorated with 24 flutes. Most columns also include a tapered shaft. This gives the column a dramatic and elegant appearance.

If I choose to cut the center hole in a ceiling medallion, how do I know what size?2018-06-12T21:21:46-04:00

In this case, you have a combination of factors, first your electric box, which usually is recommended cutting 3 inches, and secondly your light fixture or ceiling fan canopy diameter. Both factors should be considered before choosing hole size, as you need room for all your wiring and hanging parts, and at the same time this hole should be covered by your canopy, also view product attribute to see what is this ceiling medallion canopy fitting specification. Please keep in mind the ceiling medallions with center hole cut are not returnable, because they are not resalable.

What method should I use to install my crown moldings2018-06-12T19:29:09-04:00

You can use finishing nails or glue (liquid nail), although finishing nails is recommended, as usually ceiling and walls are not 100% straight, then is this case nails help better to attach the pieces of moldings without leaving gaps, nails can be hidden by placing them into the design deeps (dark areas), most of the time touch up is not necessary.

What is the rough opening to install a ceiling dome.2018-06-12T19:22:04-04:00

Rough opening for ceiling domes installation is the hole that should be open in the ceiling to insert the dome, the measurements associated with this attribute is the diameter by the heigh, diameter is, of course related to dome diameter and heigh is the clearance over drywall for dome insertion.

What is a tapered column?2018-06-11T15:04:34-04:00

This simply styled column features just the right amount of detail for a crisp and architecturally rich appearance. We offer the Endura-Series™ Round Tapered Column in classical proportions for those in search of a historically accurate product. This column is inspired by the Doric and Tuscan columns of ancient Greek and Roman architecture. Like its ancient predecessors, it features a entasis (a slight bulge at the center of the column shaft), and a gracefully tapered form. Ancient architects believed that these elements combined to produce the most aesthetically effective and visually pleasing column. Today, their principles live on in the Endura-Series™ Round Tapered Column.

How the height of a column is calculated?2018-06-11T14:16:25-04:00

Columns are divided in three sections, capital, shaft and base, every one of them has specific measurements, but all together that form the column itself has only one specific height, called (overall height) and that is the measurement that should be calculated as the column height.

I would like to know about your hand painted faux marble finish.2018-06-11T14:11:17-04:00

We paint our columns and pilasters completely by hand, reproducing real marbles, using a sophisticated technique to obtain the deep and transparent appearance of marble, as well as the veins and cracks produced in the rock by the oxidation of metals through the years. This artistic process is elaborated in several stages through a careful combination of layers of colors, from the base colors to the upper layers, as in reality, then later a glossy clear coat is applied for a real marble look.