How could COVID-19 impact my order?
PartsTree is open and working hard to support all of our customers. We have in place several CDC recommended practices necessary to minimize the spread of the virus, including social distancing, work-from-home, frequent handwashing, face masks, and gloves when appropriate. The CDC has suggested that packages shipped over a period of days in non-climate controlled conditions are a very unlikely source of infection. However, if you wish to undertake additional safety precautions, please feel free to leave your PartsTree package in your garage for a day prior to opening.
US Customers: Given the safety measures undertaken in our warehouse and UPS/FedEx/USPS delays on incoming and outgoing packages to/from our warehouse, you may experience a 1-2 day delay in receiving your package from us. For example, if Joe in Florida usually gets his PartsTree order via UPS Ground in 3 days, it might take 5 days during the pandemic. PartsTree will do our very best to get in-stock orders picked, packed, and out the door within one business day… unfortunately we can’t control how long it takes UPS/FedEx/USPS to get it to your doorstep.
Thank you for your patience and support. Your health and safety, and that of our employees, are our top priorities. Please let us know if you have any other questions. Due to increased call volumes during this time, you could experience longer than normal wait times. If you would prefer to communicate with us via email, please send your message via the Contact Us form. Again thank you, and please stay safe!