You may return most items purchased from fineartdeco.com for a partial refund within 14 days from the purchase date. All returns are subject to a 25% restocking fee. All returns must be in resalable condition and received within 14 business days from the authorized return date. For more information about returning merchandise, please contact our customer service at: firstname.lastname@example.org.
Our factory-finished or unfinished products (chosen by the customer at the time of ordering) can be returned within the time and conditions specified above; we stock all of these products, and they are not considered hand-painted orders because they are resalable.
Hand painted products: We are pleased to offer decorative finishes for architectural products that are custom-made according to your specifications, and we encourage you to review your order carefully. Since the product is hand painted or custom painted to your specifications, the order cannot be changed, modified, or canceled once your order is in production.
Custom products include, but are not limited to: custom crown moldings with decorative finishes, custom ceiling medallions with decorative finishes, custom ceiling tiles with decorative finishes, and other custom architectural products with decorative finishes. If you have a question of whether or not the item you would like to order is custom, please contact us prior to ordering.
We cannot accept returns for custom products.
Important Information About Your Shipment: Upon receiving your shipment, please inspect the items carefully for damaged or missing items. All shipping claims must be handled within 72 hours of receiving your order. Claims made after 72 hours will not be honored. If you received a damaged, defective, or incorrect item with your order, please contact our customer service department at 1-877-268-7770.
Crown Molding Return Policy
We absolutely DO NOT accept returns on crown moldings, as these products are extremely fragile and the percentage of damage caused by carriers is considerably high. We strongly recommend you purchase a sample of the crown molding you are intending to buy. If any piece of crown molding is damaged, we will replace it at no cost to you after the damaged item is received back and carefully inspected.
Ceiling Medallions Return Policy
We trust you will be satisfied with your purchase of this fine Art Deco ceiling medallion. However, if you are not satisfied with your purchased item, you may return it within 30 days of your purchase date. Please place the medallion in the original package with the original plastic, bubble wrap, peanuts, or any other protection that was contained in the package at the moment of delivery. We don’t charge for restocking fees, nevertheless we cannot cover your return shipping cost, ceiling medallions boxes are subject to expensive shipping cost charged by carriers due to it’s sizes. In order to issue a refund (excluding shipping cost paid at the moment of purchase) the item should be received in resalable conditions, in case of only minor tear or scratches a discounted refund may apply, otherwise bigger damages will incur in NO REFUND issued. We will thank you for your understanding.
Note: Ceiling medallions larger than 39 inches are non-returnable due to high shipping rates and the percentage of damages on these large items.
If you are not sure about purchasing this product, we recommend that you buy a sample from the crown molding sample page so that you, as a customer, can view our quality finishes. This will help to avoid unnecessary returns. Medallions with a center hole drilled by choice are non-returnable.
Ceiling Tile Return Policy
We DO NOT accept returns on hand-painted ceiling tiles because they are made to order.We strongly recommend you purchase a sample of the ceiling tile you are intending to buy. If any ceiling tile is damaged, we will replace it at no cost to you after the damaged item is returned and carefully inspected; graphic evidence of received damaged items with proof of picture date will be required.
If you have any questions regarding our returns policy, please feel free to contact us at 877-268-7770 or email us at: email@example.com. Thank you.
Fine Art Deco Team